Privacy Policy

This Privacy Policy describes how ARC HOST PTY LTD trading as ARC VoIP (ABN 11 664 411 689) ("we", "us", or "our") collects, protects and uses personally identifiable information ("Personal Information") that you may provide on the arcvoip.com.au website and any of its products or services (collectively, "Website" or "Services").

It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We receive and store any information you knowingly provide to us when you create an account, make a purchase, or fill any online forms on the Website. When required, this information may include:

• Contact information such as email address, name, phone number, address
• Account details such as username and password
• Financial information such as credit card details, bank account numbers
• Business information such as company name, ABN, business address
• Service-related information such as call records, usage data

You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us.

When you visit the Website, our servers automatically record information that your browser sends. This data may include:

• Your device's IP address
• Browser type and version
• Operating system type and version
• Language preferences
• The webpage you were visiting before you came to our Website
• Pages of our Website that you visit
• The time spent on those pages
• Information you search for on our Website
• Access times and dates
• Other statistics

Any of the information we collect from you may be used to:

• Personalise your experience
• Improve our Website and customer service
• Process transactions and send related information
• Send periodic emails regarding your order or other products and services
• Run and operate our Website and Services
• Provision and maintain your telecommunications services
• Comply with legal and regulatory requirements

Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We process your Personal Information where:

• You have given consent for one or more specific purposes
• Provision of information is necessary for the performance of an agreement with you
• Processing is necessary for compliance with a legal obligation
• Processing is necessary for legitimate interests pursued by us or a third party

Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, and about the security measures taken by us to safeguard your information.

You may exercise certain rights regarding your information processed by us. In particular, you have the right to:

• Withdraw consent where you have previously given consent
• Object to processing of your information
• Access and verify your information held by us
• Restrict the processing of your information
• Have your Personal Information deleted or erased
• Receive your information in a structured, machine-readable format

You have the right to object to direct marketing communications at any time without providing any justification. These requests are processed free of charge and will be addressed within one month.

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies. We recommend you review their privacy policies before providing your information.

We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Services. We encourage parents and legal guardians to monitor their children's Internet usage.

We offer electronic newsletters to which you may voluntarily subscribe. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.

The Website uses "cookies" to help personalise your online experience. A cookie is a text file placed on your hard disk by a web page server. You have the ability to accept or decline cookies through your browser settings. If you choose to decline cookies, you may not be able to fully experience the features of the Website.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access. However, no data transmission over the Internet or wireless network can be guaranteed 100% secure.

In the event we become aware of a security breach resulting in unauthorized access to or unauthorized disclosure of your data, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with applicable laws and regulations.

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We reserve the right to modify this Policy at any time, effective upon posting of an updated version of this Policy on the Website. When we do, we will revise the updated date at the top of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

If you have a complaint about how we handle your personal information, you can contact us:

We aim to acknowledge your complaint within 5 business days and resolve it within 30 days.

External Complaints:

• Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• Telecommunications Industry Ombudsman (TIO) - 1800 062 058 or www.tio.com.au

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to use or access the Website and its Services.